Terms and Conditions

 

All products are hand made to order with limited quantities due to high demand. Please assume most items will take on average ~1-4 weeks to build. Some products will take slightly longer, please email or message us for a quoted lead time.

 

If you want to see if a item is instock feel free to send us a email or message us through the chat.

 

We accept payments by PayPal or Wire Transfer. Feel free to ask for other payment methods which can work better for you.

 

We ship WORLDWIDE via DHL EXPRESS. Please allow 4 to 7 business days delivery to Europe, USA, Canada and 6 to 12 business days for Australia and other countries. If the item is instock it will be shipped the next business day. We always provide pictures of an actual item and tracking information as soon as item is sent.
We ship only to a PayPal confirmed address. If your address does not match that, please change it before making the payment. We ship only to valid residential or business addresses, PO Boxes are not allowed.

 

International orders may be subject to customs processing and additional charges. Please find out as much as you can about your import taxes in your own country before  order. You might need to pay for the import duties in case that occur for certain goods, if you have any suggestions that will help you with that please let us know on your checkout. We cannot calculate this cost for you in advance.  

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments coming from another country or region go through customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. The rules are different in every country. Unfortunately we cannot know the rules, regulations or practices for each country.

We are always ready to help our customers reduce possible taxes by splitting the shipments/invoices to stay under possible customs limits. Feel free to ask for our assistance on this matter. 

 

Please do not buy without reading the description and requesting fitment confirmation. If received item doesn't fit or defective you can return them back to us for repair, replacement or full refund. We cover back shipping and accept returns only when getting CLEAR pictures confirming and explaining the defect. 

Please contact us before returning an item, any returns made for no reason or due to false issue claims will be subject to a 20% restocking fee, this is because we cannot sell them again as brand new. Items that are sent back should be sent with original packing and all accessories included in the package received.

Returns will not be accepted for used or special order items or items which have been modified in any way.

Buyers are responsible for return shipping cost

 

Please understand and accept that if the order is cancelled a 10% fee will be charged. We now have to charge that fee to cover PayPal fees which are non-refundable by PayPal according their new policy.

 

Our products DO NOT meet certified emission compliance requirements for general street/highway use. When ordering you’re confirming that you are not installing any emissions control eliminating products within the United States territory unless it is a designated race car. Customers who reside in other countries should act in accordance with their local laws and regulations. Buyer is ultimately responsible for deciding if a part is legal for buyer's intended use. All performance modifications and installations are at the customer’s own risk. We hold no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products.

 

All REDSTAR stainless steel products are covered by a lifetime manufacturer’s warranty (unless otherwise stated below) against any structural or manufacturing defects.

All REDSTAR titanium products are covered by a 1-year manufacturer’s warranty. The 1-year warranty period starts on the date that the exhaust is shipped from our facility.

All mechanical and electrical components such as exhaust control flaps, motors and remote controls are covered under a limited 2-year manufacturer’s warranty.

Painted or coated components are covered under a limited 1 year warranty.

Product warranties are non-transferable. The warranty is limited to the exchange or repair of the defective part, and not the entire exhaust, unless needed. Shipping expenses and labor such as installation cost as well as other claims for compensation for damages are not part of our warranty.

This warranty has no cash value. This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes.

We do not assume any responsibility for any consequential damages occurred by the exhaust product, or inconvenience or interruption in any operation. Also, cost of labor and any additional parts required to complete installation of a product are not covered by warranty.

 

HEAT SHIELDING NOTICE:

Our signature Heat Shielding is one of the most effective and reliable thermal barriers that can be used for exhaust components. It is fully integrated and welded to the product and consists of an outer .15mm embossed 321SS foil shell and ceramic wool underlay.

The overall insulation thickness can be up to 12mm which makes it so effective. Due to design it also makes the whole pipe significantly oversized and may require to be flattened/crushed/bended in surrounding tight spots to clear some components from touching.

We recommend to clear the gap around such things like cooling lines, wires, plastic shells where it is possible to rub a hole and cause leaks or damage. At the same time our shielding can touch metal cases, brackets, shields and other non-sensitive parts. 

Due to the nature of the Heat Shielding some applications may require OEM Shields to not be reused or a complete removal of OEM Shields.

During the packing/unpacking process and especially shipping and handling the shielding may lose its perfect shape. We recommend being gentle during unpacking, storing, or trial fits on the vehicle. 

If your order has slightly dented Heat Shielding it does not in any way harm or change its effectiveness. 

Heat Shielded orders arriving flattened or dented from shipping or mishandling CANNOT be claimed as a product issue.

Subsequently Heat Shielded orders that require to be crushed/bended/flattened during installation CANNOT be claimed as a fitment issue.

 

We do not cover catalytic converters under our own warranty and they’re covered ONLY by the manufacturers warranty. We highly recommend to check out warranty information on the GESI or HJS website before purchasing downpipes equipped with specified converters. Any warranty requests have to be reviewed in conjunction with particular converter manufacturer and they make the final determination on the case. If case is approved and converter is covered by warranty, REDSTAR will perform catalyst replacement free of charge. All shipping charges associated with this warranty are the responsibility of the customer.
Catalytic Converters are a normal wear item with a limited useful life, especially on modified vehicles. They rarely tend to fail on their own and if a catalytic converter fails it is usually the result of a component failure in the vehicles emissions control system. 
When installing any downpipe, remapping the ECU is mandatory to prevent potential “check engine light” warning signals. While we advise some catalyst downpipes as a possible "CEL-free/error-free" solution, it can't be 100% guaranteed and is not a subject for warranty claims.
Catalytic converters damaged by usage of leaded fuel, fuel additives, E85, racing fuel blends, water/methanol injection systems, engine air/fuel/oil/coolant leaks, modified or blown turbochargers, misfires, backfires and explosions from poorly tuned engines or overly rich fuel mixtures are NOT COVERED. The warranty does not apply to products installed on vehicles used for racing purposes or long dyno testing sessions. Any OE or aftermarket converters will fail prematurely in such conditions. Catalyst that are broken apart and/or melted internally will not be considered for warranty.
By purchasing/installing any catalyst-containing exhausts customer accepts stated above and takes all responsibility for the proper usage of the new catalytic converters.